Frequently Asked Questions

We look forward to your visit! To ensure you have the most enjoyable time possible, we have compiled a list of the most Frequently Asked Questions for your convenience. Don’t see your question below or would like to book an upcoming reservation? Call us at 866-664-6410 and we’ll be happy to answer any additional questions you may have.

  • Q. What is currently open in the West Maui area (Lahaina, Kaanapali, etc.)?

    The Maui Now website has an updated listing of What's Open on Maui to help you plan your stay.

  • Q. What airport should I fly into?

    A. We advise you to fly directly into Kahului airport (OGG) on Maui as it will save you a two-hour layover in Honolulu and a connecting flight (30 minutes).

  • Q. What is the best way to get around on Maui?

    A. If you are planning on doing a great deal of sightseeing on your Maui vacation, we recommend that you rent a car. Parking is free of charge at Ka’anapali Alii. The parking garage height limit is 80”. Most multi-passenger vans exceed that height so please be sure to rent a vehicle under the height limit.

    If you prefer not to rent a car, Executive Transportation or SpeediShuttle provide shared rides and airport transfers to and from the airport.

    For local transportation, taxis are readily available on Maui or you can take the Maui Bus from Ka’anapali Alii to other towns for just $2 one-way.

  • Q. What is the time difference in Maui?

    A. Hawaii has its own time zone and does not observe daylight savings. When daylight savings is in effect on the Mainland (that’s what locals call the Continental U.S.), Hawaii is three hours behind the West Coast and six hours behind the East Coast. When the rest of the U.S. reverts back to standard time in the Fall, Hawaii is two hours behind the West Coast and five hours behind the East Coast.

  • Q. Is there Internet access at Kaanapali Alii?

    A. There is free high-speed WiFi Internet access for guests at Kaanapali Alii.

  • Q. Do I need a power converter?

    A. Electricity is the same as the U.S. Mainland: 120 v/ 60 Hz. If you are traveling from somewhere outside North America, you may need to purchase a voltage converter, if your device does not accept this configuration.

  • Q. When is peak Maui travel time?

    A. Anytime is a good time for a Maui vacation at Kaanapali Alii. The average temperature in Maui ranges between 75˚-85˚ F. Summertime (between April and November) tends to be warmer and dry. The fall and the winter can be a little cooler.

    To avoid the crowds and benefit from the lowest rates, plan your Maui travel between mid-April and mid-June or from September through mid-December.

  • Q. Do you offer travel insurance?

    A: Travel insurance can be purchased through our partners at Generali Global Assistance through this link:

  • Q. What does the daily resort fee include?

    A: Our daily resort fee includes all the below services and privileges.

    • On-site front desk, bell service and concierge
    • Access to oceanfront pavilion, barbecue facilities, and fresh herb garden
    • Staffed professional grill master providing expert guidance on dinner barbecues five nights a week
    • Fitness center and yoga studio privileges
    • PressReader: access to more than 2000 full-content international and local newspapers and magazines from over 100 countries on your tablet or smartphone
    • Access to poolside television lounge with enhanced sports programming and morning coffee
    • Staffed Ka'anapali Beach ocean activities desk for renting beach equipment
    • Access to three private Classic clay tennis courts and free racquet rentals
    • Filtered water stations throughout property
    • Free on-property parking
    • Free in-room WiFi
    • In room safe
    • Discounted golf rates at Kaanapali Royal and Kai Golf Courses
    • Personalized guest request texting service: TEXT 808 698-7696 for quick assistance
  • Q. Can I mail something to Kaanapali Alii?

    A. Yes you can mail items to Kaanapali Alii prior to your arrival, simply mail the item to yourself C/O Kaanapali Alii to the mailing address below. We will hold it at the front desk until you arrive.

  • Q. Is there a minimum age requirement to rent at Kaanapali Alii?

    A: Yes, to rent a vacation residence at Kaanapali Alii you must be at least 25 years of age.

  • Q. What is the maximum occupancy for a residence at Kaanapali Alii?

    A: For a one-bedroom condo, the maximum occupancy is four (4). For a two-bedroom condo, the maximum occupancy is six (6).

  • Q. Is there a height maximum for your rental car for parking in the Kaanapali Alii parking structure?

    A. Yes. Your vehicle should be under 7ft for clearance.

    Kaanapali Alii
    50 Nohea Kai Drive
    Lahaina, Maui, Hawaii 96761

  • Q. What to pack
    • Maui is very casual; shorts, t-shirts and sandals are perfectly acceptable in most restaurants and a casual dress or aloha shirt with khakis is appropriate even in fine dining restaurants. Aloha wear will be appropriate everywhere during your Maui vacation, so if you are planning to buy an aloha shirt or muumuu, you will fit right in.
    • Bring t-shirts, shorts, bathing suits and a cover up to throw on at the beach when you've had enough sun for the day, as well as tennis shoes and rubber water shoes or flip-flops (slippers). If you will be hiking, or horseback riding, be sure to bring suitable footwear. It's always a good idea to bring a windbreaker, a sweater, or a light jacket as the evening can sometimes get breezy.
    • Remember the tropical sun can be harsh, so be sure to pack strong sunscreen, a hat and a good pair of sunglasses. If you plan to view the sunrise from the top of Haleakala Crater, temperature at the 10,000 foot elevation can reach 40°F (4°C), so be sure to bring a warm jacket.