Guest Services 


Count on our dedicated concierge team to provide expert guidance, special discounted rates, and seamless reservations for an extensive range of Maui activities. Whether you're looking to arrange a luau, dinner cruise, bike rental, whale wathcing tour or awe-inspiring helicopter ride, we ensure your itinerary is brimming with unforgettable experiences. Additionally, arranging dinner reservations and securing babysitting services is effortlessly accommodated through our attentive staff. Please review our concierge site or call our team at (808) 661-3124 for assistance.

Housekeeping Services, Bell Service, 24-hour Front Desk and Security

Kaanapali Alii guests enjoy housekeeping services, bell service to transport luggage and grocery provisions, and 24-hour front desk and security services. Experience the best possible combination of hotel and resort amenities with the convenience and comfort of a vacation rental. 

Sundry Store

Located in the guest services office, our Sundry Store offers a wide selection of grocery and convenience items, snacks, beverages, suntan lotion, and Kaanapali Alii logo gifts.

Shipsticks Golf Club Delivery Service

Save on airline baggage fees and avoid the hassle of carrying your golf clubs through the airport. Now you can have your golf clubs shipped directly to your condo. ShipSticks builds in $1000 of insurance at no extra cost to you, and they personally track each bag that is shipped. Click here to learn more and ship your golf clubs for your upcoming stay at Kaanapali Alii Resort.

Poolside Grill Master

The Kaanapali Alii staffs a professional grill master to attend our poolside grills five nights a week. Bring your fish, chicken, steaks, burgers, and vegetables and have our grill master assist in your cooking. He has over a decade of experience at top kitchens and restaurants on Maui. Be sure to ask about our special Kaanapali Alii fried rice recipe featuring a secret combination of herbs and spices! This guest-favorite service is offered Friday through Tuesday, 5:00 pm to around 9:00pm.

Beach Umbrella Rentals

Guests can stop by the Pool Desk between 8am and 6pm to reserve a beach umbrella at the below rates:
Beach Umbrella - Full Day ($60)
Beach Umbrella - Half Day ($30)